Refund & Cancellation Policy

Last Updated: May 2025

1. Overview

At Infra Home Studio, we are committed to your satisfaction. This Refund and Cancellation Policy explains the conditions under which refunds may be granted for purchases made on our website.

Please read this policy carefully before making a purchase. By completing a payment on our website, you acknowledge that you have read and understood this policy.

2. Digital Products — House Plan PDFs

However, we do offer refunds in the following exceptional cases:

• Wrong plan delivered: If you received a different plan from what you ordered, we will either provide the correct plan or issue a full refund.
• Corrupted / unreadable file: If the PDF file cannot be opened or is damaged, we will resend the file or issue a refund.
• Duplicate payment: If your account was charged more than once for the same order due to a technical error, the extra amount will be fully refunded.
• Plan not as described: If the plan significantly differs from the specifications listed on the product page (e.g., different number of bedrooms, wrong plot size), we will offer a replacement or refund.

3. Consultancy Services

For custom architectural consultancy bookings (custom plan design, 3D elevation, structural drawings, etc.):

• Before work has started: Full refund if cancelled within 48 hours of booking and before any design work has commenced.
• After initial design work: A partial refund of up to 50% of the booking amount may be issued at our discretion, depending on the amount of work completed.
• After final delivery: No refund will be issued once the final files have been delivered and confirmed.
• Project abandonment by client: If the client does not provide required inputs (site measurements, preferences, etc.) within 30 days of booking, the booking may be forfeited without refund.

4. Payment Failure & Deducted Amounts

In cases where your payment was deducted but the order was not confirmed (transaction failure):

• Most such amounts are auto-reversed by your bank or payment provider within 5–7 business days.
• If the amount is not reversed within 7 business days, please contact us with your transaction ID and we will investigate and assist with the refund.

5. How to Request a Refund

To initiate a refund request, please follow these steps:

1. Email us at contact@infrahomestudio.com with the subject line: "Refund Request — Order #[your order number]"
2. Include your order number, registered email address, and a clear explanation of the issue.
3. Attach any supporting evidence (screenshot of error, wrong file received, etc.).
4. Our team will review your request and respond within 2–3 business days.
5. Approved refunds will be processed to your original payment method within 5–7 business days after approval.

6. Refund Timeline

Once a refund is approved and initiated by us:

• Credit/Debit Cards: 5–7 business days
• UPI / Net Banking: 2–5 business days
• Wallets: 1–3 business days

Timelines depend on your bank or payment provider and are outside our control once initiated.

7. Cancellation Policy

Once an order for a digital product (PDF plan) is placed and payment is confirmed, the order cannot be cancelled as the download link is generated immediately.

For consultancy bookings, cancellations are accepted under the conditions described in Section 3 above.

8. Our Commitment

We take all refund requests seriously. Our goal is to ensure every customer is satisfied with their purchase. If you are unhappy with your experience for any reason, please reach out to us — we will do our best to find a fair resolution.

9. Contact for Refunds

For any refund or cancellation queries, please contact us:

• Email: contact@infrahomestudio.com
• Phone: +91 7488275169
• Working Hours: Monday–Saturday, 9:00 AM – 6:00 PM IST